Shipping Policy

Shipping is operated by the BobGo Umbrella Company (their courier partners are The Courier Guy, RAM and SkyNet).

  • We charge a standard delivery fee of R120.00 for flat rate shipping for all orders placed online.
  • Orders received are processed by us and booked with the courier from 09h00 to 13h00 and collected by the courier on the same day.
  • Orders are shipped within 24 hours (Monday-Friday) 09h00 to 13h00
  • We make every effort to fulfil orders as quickly as possible.
  • Please allow 1 day for your order to be processed for shipping.
  • Orders placed during weekends or official public holidays will be shipped the first following business day.
  • Once an online order is placed, unfortunately no add-ons or exchanges can be made. 
  • We only ship orders within the boundaries of South Africa.
  • We do not take any responsibility for 3rd party (courier) defaults in this regard the timing of product delivery.
ESTIMATE SHIPPING TIMES
  • Estimated shipping time is between 2-5 business days, depending on your location.
  • Our courier delivery is fast, efficient and to your door.
  • All parcels are dispatched with a tracking number.
  • Once your parcel is dispatched a tracking number will be emailed to you.
  • Please feel free to track your order on the selected courier company’s website.


Any queries regarding website orders can be emailed to info@fabriccontessa.co.za

IN-STORE PICKUP
  • You can skip the shipping fees with free local pickup at our shop in Paarl.
  • After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business days.
  • We will send you an email when your order is ready for collection.
  • Our in-store pickup hours are 09h00 to 15h00 on Tuesday-Friday.
  • Please have your order confirmation email with you when you come.
GUARANTEE

For all expedited deliveries The Courier Guy is responsible for delivering the package on time. Certain circumstances can arise where The Courier Guy is unable to deliver expedites on time due to weather, remoteness of location, etc. All efforts will be made by The Courier Guy to ensure that packages arrive on time as ordered, but we cannot guarantee delivery time.

The Fabric Contessa reserves the right to adjust the shipping cost at any time after the submission of an order, dependent on speed services requests and/or additional cost due to bulky items. No refunds will be given – a credit voucher will be issued at the discretion of The Fabric Contessa.